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Speed up your insurance claim with these 10 tips

Posted on January 09, 2025 | by | Posted in Insurance

Insurance is in place to take care of you when the unexpected occurs. Whether you are travelling or there is damage to your car or house, insurance companies are there to support you and make sure that you are not left out of pocket when these unwanted situations arise. These 10 tips for speeding up your insurance claim process will help to ensure that if you need to make a claim, it can be completed quickly and efficiently for everyone involved. 

Make sure your insurance policies are accurate

Understanding your insurance policies and ensuring they are accurate is a big part of facilitating a smooth claim. Ongoing policies should be reviewed annually and updated accordingly so that when an incident occurs, you and your insurer both have a clear picture of the insured items and their up-to-date values. 

Notify your provider as soon as possible

As soon as an incident occurs, it should be one of your first priorities to notify your insurance provider. Whether it’s the loss of luggage while travelling, a car accident or storm damage to your home, the sooner your insurance company is aware of the incident that has occurred, the sooner they can begin assisting you with the claims process. This includes being able to help with the documentation and related reports that will be required to process your claim. 

Gather the correct information and reports relating to your claim

By notifying your insurance company early, you have the best chance of processing your insurance claim quickly. As the specialists that are providing you with the insurance, the company you are insured with will know best what kind of reports and information you will need. This may be photographic evidence of a car accident, a police report relating to a theft from your home or any number of other items that will enhance the speed of your claim being processed. 

Utilise technology to process your claim

In days gone by, lodging an insurance claim would have to be done in person or by mail and the back and forth could take months if the claim was not complete with all the information required. With the help of technological advancements today, many insurers offer an online portal for claim processing that speeds up the process and makes it much simpler for all involved. One of the most important of our 10 tips for speeding up your insurance claim process is to use every technological avenue available to you.

Have your documentation in order

There is no doubt that processing an insurance claim involves a fair amount of paperwork. One of the best things you can do to ensure that your claim is smooth and efficient is to have all the required documentation in order before making your claim. This includes original purchase receipts for items that have been lost, damaged or stolen. As not everyone keeps their receipts, it is important to begin the process of gathering these items early so you have everything you need when the time comes to make your claim. Planning in advance for insured items and keeping receipts in one location is something you can do before any unwanted situation occurs to ensure that when it comes time to make your claim, everything you need is easily accessible. 

Communicate with your insurance provider

Communication between you and your insurer is key to a smooth claim. Answering any questions relating to the claim promptly can mean the difference between a claim being finalised quickly and being available for follow-up questions, whether they are by email or phone call, is also important. With open lines of communication, you have the best chance of your claim being submitted and processed rapidly. 

Cooperate with any insurance investigations

Unfortunately, not all insurance claims are as simple as lodging a claim and receiving a payout. In some circumstances, the event might require investigation by the police, a representative from your insurance company or both. It is in everyone’s best interest not to hinder any of these investigations by remaining open and honest and facilitating the investigation wherever you can. 

Be ready with estimates for repairs

If you are making a claim where you know or your insurance company has told you that you will require quotes for repairs, it is best to begin gathering these as early as possible. Many insurance companies will require 3 estimates before they can commit to a payout figure for the settlement of your claim. If the unexpected event occurs at a busy time of year for repairers, you should start arranging these quotes as early as you can to avoid any delays. 

Lodge appeals on insurance decisions quickly

If your insurance claim has been denied and you decide to appeal the decision, the earlier you can start this process, the better off you will be. Appeals can be lengthy ordeals, so if you are planning on seeking professional advice, it is best to begin this process immediately so that you can lodge your appeal for review sooner rather than later. 

Facilitate smooth settlements

If your insurance claim is approved by your insurer, the last step in the process is executing the settlement. For the settlement to be completed, money might need to be paid directly to you, to a repairer or a third party, depending on the type of claim you are making. The best way to ensure that this final step is completed quickly and efficiently is to have payment details ready for your insurance provider. This may include collecting the required bank account details, providing receipts for work that has already been completed or ensuring that your insurer has the right contacts for the people who require payment as part of your claim. 

By following these 10 tips for speeding up your insurance claim process, you can work to ensure that making a claim is as quick and easy as possible for all parties involved. Choosing to work with an experienced broker like Matrix Insurance means you will have access to specialists who can provide expert advice and assistance with all your insurance claim needs. 

Recovering from Disaster: How Commercial Insurance Brokers Have Helped Businesses After Natural Hazard Events

Posted on December 17, 2024 | by | Posted in Insurance

When you run a business, you don’t want to think about the worst happening. Business owners put their heart and soul into their company, and with any luck, they won’t have to face the consequences of a natural disaster. However, should the worst happen, having commercial insurance can be a lifeline for your business. Depending on your policy, it can cover things from your building to the contents inside, including inventory and equipment. Here’s how commercial insurance brokers can help your business should a natural disaster strike.

Understanding Commercial Insurance

Commercial insurance is there to protect your business assets and to help your business recover in case of a disaster. This can be something natural, like a hurricane or earthquake, or even something man-made, like vandalism to your property or a cyberattack. 

The right commercial insurance policy will help bridge the gap when your business is not operational. It may cover things like staff salaries during downtime or your expenses as you relaunch your business. It doesn’t just cover physical things like buildings and contents. It’s also there to ensure you have financial help at a difficult time and that you’re not at a disadvantage because of disaster. 

Types of Disaster-Related Insurance Policies

There are four types of commercial insurance that could be helpful in the event of a natural disaster. They are: 

• Property insurance – this covers damage to the physical structure of a commercial building, covering things like floods, fires, earthquakes, and other natural disasters. Some policies also cover contents such as your inventory and equipment, in case this is also damaged or destroyed.
• Liability insurance – natural disasters can lead to your business being held liable for damages or an injury to a third party. For example, if people are on your premises during a natural disaster and get injured. Liability insurance can help cover legal costs and pay compensation.
• Cyber insurance – in the wake of a natural disaster, you may find yourself more vulnerable than usual to cyberattacks. This could include data breaches or ransomware attacks. Cyber insurance can provide coverage for losses in the event of this happening.
• Business interruption insurance – this type of coverage can help you cover lost income and ongoing expenses during downtime caused by a natural disaster. For example, it can help you pay your bills and cover staff salaries until your business is back up and running. 

Role of Commercial Insurance Brokers

Commercial insurance brokers are there to ensure you get the right policy for your business, with the right level of coverage in case the worst happens. They specialise in risk assessments and identifying which types of cover your business might need. For most businesses, simply taking out a one-size-fits-all policy isn’t sufficient to cover everything in the event of a natural or manmade disaster. Brokers can help you identify the different policies that will match your business needs, ensuring you have comprehensive coverage. This will also be reviewed regularly over time so that as your business grows, you can feel confident that you are properly covered in the event of a disaster. Most importantly, a good broker will ensure you’re not paying over the odds for commercial insurance and you get the right coverage level for the right price. 

Should the worst happen, it’s great to have a reliable commercial insurance broker to help with your claim. The claims process can be complex and involve a lot of paperwork, which is not something you’ll want to do when you’re busy dealing with business recovery. Your broker can take care of the insurance claim, giving you more time to focus on your business. 

Steps to Ensure Adequate Coverage

There are several steps you should take to ensure your business has adequate cover in case of a disaster and also to prepare yourself for unexpected events.

Firstly, it’s worth doing a risk assessment to identify potential hazards and any vulnerabilities that are common within your industry and also within your business in particular. Every business will have certain risks attached. For example, if it’s a customer-facing business, third-party liability from injuries might be one of the biggest issues you need coverage for. 

Regular reviews are important. Even if your business hasn’t changed much in size or scope, there could be new threats or vulnerabilities you need to cover. For example, with changing weather conditions globally, there may be increased risks of floods in your area. A broker will be able to help you with this.

It’s also important to arrange additional coverage as soon as possible if you need it. If your commercial insurance broker recommends a certain type of insurance, for example, cyber insurance for a new website you’ve launched, don’t delay. The sooner you set it up, the less likely you’ll face a disaster without coverage.

As part of the review of your insurance, it’s worth thinking about business continuity plans. If a disaster struck tomorrow, how would you get your business back up and running as quickly as possible? Some important things to include in business continuity plans are:

• Computer backups – if your current IT system were destroyed, is your data securely backed up, and is it going to be easy to recover?
• Alternative locations – could your business operate from a different location in the short term? If so, what would you need to run basic operations while your usual location is inaccessible?
• Emergency communications – how would you inform staff of a negative event and communicate your plans? 

Having these plans in place is a good way of helping you identify where you might have insurance gaps and also ensures you’re ready if any disasters strike. 

Conclusion

Commercial insurance is essential for businesses of all sizes and in all industries to ensure they’re protected from the worst. It ensures that they have the coverage needed to rebuild their business and have help while this is in progress. To ensure you have the right level of coverage and have all risks and vulnerabilities covered, it’s worth working with a commercial insurance broker who can ensure you have the right policies in place. Matrix Insurance specialises in working with all sorts of businesses to help them find the right coverage. Simply contact us today, and we can find commercial policies for your business. 

Role of Commercial Property Insurance in Protecting Your Inventory

Posted on November 07, 2024 | by | Posted in Insurance

Being a business owner comes with many responsibilities, and you’ll no doubt worry about the impact of events beyond your control, from fires to theft or a weather disaster. That’s why it’s so important to be prepared for all eventualities, and getting the right commercial property insurance is a great start. One thing that is especially important to cover is your inventory. Without it, it’s impossible to get your business back on track after a disaster. Find out more about how commercial property insurance can help protect your inventory should the worst happen. 

Understanding Commercial Property Insurance

Commercial property insurance covers your commercial premises, and it can also provide coverage for equipment and your business inventory. If your business falls victim to an unfortunate event such as a fire or damage from a storm, you may find that inventory is one of the most expensive and complex things to replace. That’s why covering inventory is crucial and why you need to ensure your commercial property insurance offers the right level of coverage. 

Components of Commercial Property Insurance Coverage

Commercial property insurance coverage is made up of several parts:

• Building coverage – This covers your physical building, including the structure, walls, and roof. If you suffer damage due to an event such as a fire or natural disaster, it should cover repairs or rebuilding.
• Business property coverage – this covers the contents of your building, such as equipment, computers, furniture, and your business inventory.
• Business interruption coverage – This provides financial compensation for times that you’re unable to operate as a business.
• Liability coverage – This is protection from liabilities caused by injuries. For example, if a customer is injured on your premises and takes you to court to claim compensation.

Some commercial policies only cover some of the above, so it’s important to speak to an insurance advisor to ensure you have the right level of coverage. Matrix Insurance specialises in business insurance solutions, so you can be sure you’re getting the best policy to provide the coverage you need. 

Factors Affecting Commercial Property Insurance Rates

Many factors determine your rates for commercial property insurance.

Location is a big one, and if you live in an area of Australia that’s more prone to natural disasters, you may pay higher premiums to account for this. Areas with higher crime rates may also have higher rates due to the risk of theft of equipment and inventory.

The construction materials used in your building can also affect premiums. Older buildings with combustible materials can be more expensive to insure than newer ones built with modern fire regulations in mind. Ensuring you have protection, such as sprinklers and hydrants, can help. 

Also, the type of business you own will make a difference, as this will affect the kind of potential accidents or thefts that could happen on your property. Being able to mitigate the risk by fitting alarms and taking other precautions can help bring rates down, as well as give you peace of mind. 

Steps to Determine the Right Coverage for Your Inventory

Determining the right level of coverage for your inventory is important. You need to ensure you have enough coverage to pay in the event of a disaster, but you don’t want to overpay for coverage you don’t need.

Before you meet with an insurance agent, you should do a thorough inventory of your physical assets. Think about if a major disaster were to hit your business; what would you need to replace? Include things like IT equipment, manufacturing equipment, and inventory. Does your inventory change a lot? You may need to work out an average value that you hold in stock at peak times. 

It’s worth taking the above steps before you meet with an insurance agent, as it’ll help them ensure you get the right level of coverage at the best price. 

When Might You Need to Claim for Inventory?

There are many different scenarios where you might need to claim your commercial property insurance for inventory costs. Natural disasters are a big worry for business owners at the moment. Most recently, Hurricane Milton in Florida led a path of destruction, damaging buildings and the contents inside, which will no doubt lead to a large number of insurance claims.  

Fires are another worry for business owners, especially in areas prone to wildfires. For example, the Black Saturday bushfires in 2009 were Australia’s worst bushfires of all time, and smaller events have happened in recent years too. You need to ensure your commercial property is protected from fires, as well as your inventory, which can be left smoke-damaged and unusable. 

Theft is also a potential threat to business owners. Whatever inventory you hold, make sure it’s covered in the event of theft, as well as the potential damage a break-in can cause to your property.

Commercial property insurance is vital to safeguard your business inventory. No matter what your type of business or what you sell, you need to evaluate your risk and ensure you have the right level of coverage. Speak to Matrix Insurance today, either via phone or live chat, and we can discuss your insurance needs, ensuring you get the right cover at the best price. 

Why is General Liability Insurance So Important for Retail Businesses?

Posted on October 15, 2024 | by | Posted in Insurance

Retail is a tough industry. It’s competitive and involves lots of work with the public, which most of us can agree is not always easy. If you own a retail business, you’ll have members of the public visiting your business throughout the day, which means you’ll need to take measures to keep them and their property safe. However, even if you’re careful, incidents can happen. Unfortunately, this can be costly for any business, so how do you ensure you are covered?

General liability insurance can cover many common risks associated with retail businesses. From trips and falls to injuries caused by one of your products, it can help cover many of the legal claims that retailers have to deal with. Read on to find out more about general liability insurance, what it covers, and why it’s so essential if you own a retail business. 

What Does General Liability Insurance Cover?

General liability insurance covers businesses against claims from third parties. Within a retail business, this would mostly cover claims made by customers due to accidents on your property. If a customer, delivery person, or other visitor to your property is injured, they may be looking to recoup medical expenses, legal fees, lost wages, and more. These costs soon add up and can be a big financial strain on your business, which is why it’s so important to have adequate insurance coverage.

Retail Businesses: The Common Risks They Face

There are many common risks specific to retail businesses that can be covered by general liability insurance:

• Customer injuries – from trips and falls to injuries caused by faulty electrics; customer injuries can happen in any retail environment. Make sure you’re covered in case one happens on your property.
• Customer property damage – if you repair an item for a customer that is then damaged, or damage occurs to customer property due to negligence, general liability insurance can help you cover the cost to repair or replace the item
• Advertising injuries – if your business advertises in any medium, there is a risk you could be subject to a lawsuit for defamation, libel, or copyright infringement. General liability insurance could help with legal costs in this case.
• Damage from a product – if a product you sell injures a customer or causes any other type of damage, general liability insurance can cover things from medical bills to legal fees

While the incidents above may be rare, they can be extremely costly to retail businesses of any size, which is why general liability insurance is needed. 

Why Retail Businesses Need General Liability Insurance

The main reason businesses take out general liability insurance is because it covers expenses if there’s any kind of incident that might lead to a lawsuit. This can include:

• Medical expenses
• Legal and court fees
• Compensation for property damage including repairs or replacements
• Legal fees to defend against libel, slander, or defamation lawsuits

All the above can be extremely costly, especially to smaller businesses or sole traders, but with general liability insurance, you get peace of mind that you’re covered should the worst happen. 

Peace of Mind for Your Customer

General liability insurance is not just reassuring for you, it’s also something that’ll no doubt be important to your customer. Taking out proper insurance shows that you’re a credible business that cares for its customers and will do the right thing if something goes wrong. 

Insurance cover is especially important if you’re looking to secure long-term or costly leases or contracts. Decision makers want to know that the company they’re dealing with is credible and has thought of all eventualities, and having general liability insurance can help give them this reassurance. 

What to Look for When Choosing General Liability Insurance

Choosing the right insurance policy is important. If you need to make a claim, you want to be sure you have the correct coverage and the right amount.

When choosing a coverage limit, think about your business size, the amount of interaction you have with customers, and the level of risk involved in your business. For example, if you’re a retailer that is open 24/7, there’s a higher risk involved with customers visiting your premises at all hours. If you sell a product that can potentially malfunction or have manufacturing errors, you need to be covered in case this happens. 

If you’re unsure about the type and amount of cover you need, it’s worth speaking to insurers who specialise in general liability insurance. Matrix Insurance specialises in business insurance solutions, so will be able to discuss the level of coverage that’s right for you, as well as give you a competitive quote. 

As with most insurance policies, the higher the coverage you choose, the higher your premiums will be. However, there are a lot of other factors that insurers will take into account when calculating premium costs. This includes things like your business location, number of employees, and your revenue. 

Other Business Insurance Policies

General liability insurance doesn’t cover you for all eventualities, so you may wish to integrate your policy with other types of insurance. 

A business owner’s policy, or BOP, might be suitable if you run a smaller retail operation. It brings together general liability insurance and commercial property insurance to also cover things like fire, floods, and anything that could cause business interruption. Speak to your insurance agent to find out if this is right for your business.   

It’s worth noting that general liability insurance won’t cover injuries to employees. You should look into workers’ compensation insurance to ensure that is covered. Cyber liability insurance is also becoming increasingly important in the world of e-commerce. It can cover your business in the event of a cyber-attack, including the expenses that come from data leaks and business interruption.

No business owner wants to think of the worst happening, but if it does, it’s good to know you’re covered. That’s why general liability insurance is so important. It covers the things that retail businesses can’t always prevent, such as injuries and damage to property. Whether you own a small shop or have a large retail operation, Matrix Insurance can help find you a general liability insurance policy that’ll give you the right level of coverage. Simply call our agents on (08) 6555 7742 or click ‘request a quote’ to find out more. 

How insurance brokers protect small business growth

Posted on September 17, 2024 | by | Posted in Insurance

Unlike larger businesses, small businesses do not have the scope to individually employ experts in each administrative field to support business requirements, so it is necessary to outsource certain duties including finding the right insurance policies. How insurance brokers support small business growth is a little more complex than simply finding the cheapest option available. Enlisting a broker will also ensure full regulatory compliance, appropriate coverage for your operations and ongoing support for any claims or adjustments that may be required to your coverage due to growth or legislative updates.

A broker’s duty

Insurance brokers expose your business to a catalogue of insurers they have researched on your behalf and who have proven effective with other clients, saving you the risk of undertaking coverage with a company that may not have the appropriate backing or history to be considered reliable. How insurance brokers support small business growth extends beyond finding the best policy with the best insurer for right now, it also includes ongoing support and future updates as and when requirements change, so you will be provided with recommendations that will cover not only the most appropriate insurance company for your current situation, but will also take into account your future needs.

Regulatory changes

Most small businesses do not have the scope within their staffing budgets to employ someone dedicated to researching and remaining up to date with regulatory or legal requirements and changes within the insurance industry. This is where a professional insurance broker shows they are far more than simply an insurance sourcing agent. They will advise and review your current insurance regularly to ensure ongoing compliance with any legal or governing body requirements within your industry. Should changes be necessary, any advisable amendments will be put forward for your consideration to continue your full compliance.

Company growth

How insurance brokers support small business growth is a multi-faceted topic. By providing you with the most appropriate insurance to protect your company from anything from natural disasters to cybercrime, you are free to concentrate on growing your business. As your business continues to expand, your insurance broker will monitor and advise on any changes that may be required to meet your company’s growth, thus supporting your small business throughout its operational cycle and relieving you of the time-consuming responsibilities of keeping abreast of your insurance needs.

Ongoing support

Most would consider that once their insurance is in place, a broker’s work is done. This is not true of a reliable and trustworthy broker. Ongoing support is essential to ensure that the insurance you have in place remains appropriate for your company with anything from a workable claims process to mitigating risks that may have arisen after taking out your insurance policy. How insurance brokers support small business growth in these instances is a great benchmark indicator of just how effective your insurance broker is. Essentially your broker is your point of contact should any insurance-related issues arise such as difficulty in dealing with your insurer through to changes in the scope of insurance required.

Regular checkups

Once you have enlisted with a broker, you will find they will reach out to you once a year, at a minimum, to conduct an insurance review. This is to ensure your business, as it currently stands, is still covered effectively and also to allow for comparisons with alternative insurers that may have issued more attractive options since the last time your insurance was looked at. A lot can happen in a year, and this is how insurance brokers support small business growth through ongoing engagement and monitoring of your insurance needs.

Broker vs Agent 

An agent is typically contracted by one or two insurers and is constrained to offering only their contracted clients for your consideration. Opting to enlist with a broker means you are working with someone who is paid by commission, meaning they are free to work with as many insurance agencies as possible to find the absolute best fit for your company. A broker can also negotiate directly with several insurers to ensure you not only have the most attractive premiums but also the precise coverage required to protect your business from any unforeseen events that could seriously impact your success.

A broker’s catalogue

When considering how insurance brokers can support small business growth, consider how their catalogue of insurers has been compiled. Usually, many years will have been invested in the research of various insurance companies including their performance levels, types of insurance offered, which industry they are most suited to, customer service levels and years of operation. Your small business growth is dependent on being appropriately protected throughout your growth cycle and a broker’s catalogue opens your business to every aspect of insurance required with the confidence you will be enlisting with a proven insurance company.

A broker is not just a catalogue

Outside of insurance company knowledge and what each company offers, a broker also keeps up to date with industry requirements and legal obligations. This means you are alleviated of the time-consuming task of constantly researching to ensure your knowledge is up to date and you have the appropriate measures in place for your business. A reliable broker will ensure that you are aware of any significant changes that occur during your annual cycle and provide a timely review of your insurance at an earlier date if needed.

Selecting the right broker for you

As with many services in today’s market, there is a wide range of insurance brokers to choose from, so just how do you determine which broker is best for you? The very first question you will need to address is if they hold an Australian Financial Services License. Once that is established, take a look at their specialities, reviews and reputation. If all of these seem appropriate for what you envisage will suit your company, the final consideration would be if they are approachable and a good fit for you to work with. Just as brokers shop around for your perfect insurance solution, you too should shop around for a broker. Enlisting with dependable, reliable and professional brokers such as Matrix Insurance will ensure the best outcomes. Contact us today to discover the benefits of engaging with the right insurance broker for your needs.